Contacting Technical Support
Whether you contact us via the phone or via the Support Request Form, we will promptly log your support request and quickly assign your issue to the appropriate support engineer. The following sections detail the life cycle of a support request and explain best practices, our processes and your options as the issue progresses. Here are general recommendations for contacting us by phone, e-mail and website.
Our support engineers or help-desk operators will ask you a number of standard questions when troubleshooting your issue. Please have the below listed information before contacting NovaStor Support. We need this information to diagnose problems and quickly log your request.
Contact Information: Name, Company name, Customer ID, Ticket ID (if you sent a prior request)
Telephone, fax, e-mail or other contact details where you can be contacted if you have not provided this information earlier or you are contacting NovaStor first time.
Computing Environment Information:
System specifications and operating system
Product name and version
Build number
System configuration
Please describe your problem in an accurate and detailed manner so that our support Engineers can assist you in the shortest possible time.
